Returns

DOES THE RIGHT OF RETURN APPLY TO ALL PRODUCTS?

Returns are applicable on all regular priced items. 

All returned items must be in their original condition, unwashed, unworn and unaltered, with the tags intact. An inspection will be done to ensure that item(s) are in resellable condition before the refund will be issued.

Products discounted by 40% or more and marked as FINAL SALE cannot be returned or exchanged. No exceptions.

Fabric orders are FINAL SALE and cannot be returned or exchanged. No exceptions.

Laundered items are not eligible for return.

Bedding sets are accepted only in their individual undamaged bags.

Swimwear must have the hygiene strip in place.

For returns via Ninja Van

1. Scan the QR code on the tracking label included in your order parcel and input the necessary sender and recipient details.

2. Proceed with the devliery payment of $2.99.

3. Pack the items in a polymailer and paste the tracking label provided.

4. Drop off the parcel at any of the available PUDO points within 3 days and share the tracking information with us.

WHY DIDN'T I RECEIVE A RETURN LABEL WITH MY ORDER?

If your return label is missing or damaged, please contact customer service at [email protected] / [email protected] for a copy to be emailed to you.

CAN I RETURN A DISCOUNTED ITEM?

Products discounted by 40% or more and cut-to-measure fabrics are final sales and ineligible for return.

There is a 7 day return policy. Unused and undamaged products bearing all original product identifiers and tags can be returned, except for fabrics that have been cut to order.

Exchanges are not possible in our online store. You must return the product and place a new order for the product you want.

In all cases, please ensure that proof of purchase is present.

Laundered items are not eligible for return.

Bedding sets are accepted only in their individual undamaged bags.

Swimwear must have the hygiene strip in place.

Products discounted by 40% or more and/ or marked as FINAL SALE cannot be returned or exchanged. No exceptions.

Fabric orders are FINAL SALE and cannot be returned or exchanged. No exceptions.|

Living the return is not confirmed by the warehouse your refund cannot be processed.
The refund is usually processed within 10 business days of receipt, and a return shipping fee of $10 will be deducted from your refund.

If you prefer to use your own label, please use a trackable and insured shipping method.

Please notify us of the new return tracking number to ensure a timely refund.

Mail your return to the address below:

Tanachira SEA Pte Ltd

c/o Marimekko

13 Stamford Rd, #02-11-26 & 02-31-36 Capitol Singapore, Singapore 178905

Please note that any item discounted by 40% or more is a Final Sale.

All fabrics are cut-to-order and, therefore, cannot be returned.

Marimekko reserves the right to refuse any return received after the 30-day return period.