Privacy Policy

Your privacy is important toTRGS. This Privacy Policy (“Policy”) explains how TRGS collects, uses, discloses, and retains your information when you visit or use our website (our “services”), including the use of personal information in connection with interest-based advertising. It also describes the controls we provide you with to manage your personal information within our services and your data subject rights (such as your right to object to certain types of processing we carry out). Please read through the following before providing us with any of your personal data. When you provide TRGS with your personal data, you consent toTRGs’ collection, use, disclosure, and retention of your personal data in accordance with this Privacy Policy and as otherwise permitted by law. 

When can we process your personal data?

• Consent: When you give us your consent, we will process your personal data for the specific purpose you have consented to.

• Contract: When making products and services available to you we will process your personal data necessary for fulfilment of a contract (such as purchase agreement) with you and to fulfil any obligations derived from that contract.

• Legitimate Interest: We may process your personal information when necessary for our legitimate interests. This covers processing for purposes such as managing your purchases of products or services rendering customer service support, improving or developing our products and services; and security purposes including fraud monitoring and prevention.

• Legal requirement: Whenever the processing of your personal data is necessary for us to fulfil our legal obligations of the country of operation.

 

What Personal Data do we collect 

The types of personal data we collect from you include:

Account Information:

When you create or manage an account with TRGS, and/or sign up for a loyalty program, we collect the following information from you:

- Name
- Email address
- Gender
- Nationality
- Date and month of birth
- Contact information
- Password/ Answers you provide to security questions 
- Mailing and shipping address

Purchase Information: 

When you purchase products or services from our store, as part of the buying and selling process, we collect the following information from you, or your friends and family who wish to ship a product (including gift cards) to you:  

- Name
- Email address
- Credit card and payment information
- Mailing and shipping address
- Contact information
- Marketing preferences and any other information you provide 
- Please note that we retain your purchase history from TRGS websites

 

Online Activity information:

When you use our website we collect (including through cookies and similar trackers) the IP address you use, information so we can single out your device and information about you, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. We collect information on the products you click to view through our emails. Our partners may also collect similar information, including with respect to your activities on other sites. Among other things, this helps us analyze, improve, and secure our online services, as well as support our advertising and marketing efforts

Marketing information:

When you register, or subscribe for our newsletters or promotions, or participate in our promotions, sweepstakes, contests, or surveys, and/or fill in any forms on our websites, we collect the following information that is needed for your participation:

- Name 
- Contact information
- Date of birth
- Email address 
- Marketing preferences
- Any other personal information you choose to provide to us
 

Feedback Information:

When you submit a review for any item on the TRGS websites, we collect the following information from you: 

- Name 
- Height/ weight
- Gender 
- Photographs you upload or any other personal particulars you voluntarily provide

Support Information:

When you submit any questions or feedback to us, or contact or correspond with us in any way, we collect the following information from you: 

- Name
- Email address 
- Contact information
- Any other personal information you choose to provide to us

Information from third-party partners: 

We may collect your email address via cookies and pixels on the website through the use of trusted third-party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via direct mail. We will indicate if the collection and provision of certain categories of personal data is mandatory. For any such categories, we may not be able to provide you with access to the certain features of our website or order any products if you do not provide us with the required information.

We may also obtain information about you from our third-party partners to allow us to successfully fulfil any orders placed by you or your friends and family. This information includes, but is not limited to: 

- Name
- Mailing and Shipping Address(es)
- Contact information
- Any other information required for us to fulfil these orders
- An example of us obtaining information about you from our third-party partners includes when you purchase a product through a third-party platform, such as Facebook or Instagram, and the third-party platform sends us your name, contact information and transaction information but not your payment card details. 

Occasionally, we may require more information for contractual or legal reasons. We will inform you when such information is required, how to provide them, and any implications should you fail to comply with our request. 

How TRGS uses your personal  information

We may use and disclose your Personal Data for the following purposes:

To provide our services

- To establish and maintain your user account on our sites, including tracking your orders, purchase history, and shipments and sending you reminders of items left in your shopping cart and/or providing you with product notifications;
- To improve our services  and business, including in response to trends, patterns, feedback, and sentiments expressed on social media or directly to us;
- To process your order for our products or services, process or collect your payment for the order;
- To process your returns or refunds in accordance with our Terms and Conditions;
- To understand your needs and interests, and personalise your experience with the Service and our communications such as by using your location information to determine your language preferences or display accurate date and time information; and
- To provide support for the Service, respond to your requests, questions and feedback, evaluate your satisfaction with the Service and to otherwise administer our relationship with you.
- To provide you with supporting services and functions related to your user account;
- To monitor and enforce compliance with our Terms and Conditions, including dispute resolution; and
- To comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law

Marketing and Advertising

- To send you marketing communications and ads in relation to our sales, products, services and promotions, including promotional mail together with your order;
- To deliver advertisements which are related to our products and services which may be of interest to you on our websites and/or social media platforms;
- To invite you to our TRGS events;
- To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- To process your participation in our loyalty  programs;
- To promote our products and services on our websites; 
- To improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
For any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page
Research and Development

We may use your Personal Data for research and development purposes, including to analyse and improve the Service and our business. As part of these activities, we may create aggregated, de identified or other anonymous data from personal information we collect. We make personal information into deidentified or anonymous data by removing information that makes the data personally identifiable to you. We may use this deidentified or anonymous data and share it with third parties for our lawful business purposes, including to analyse and improve the Service and promote our business. 

Others
We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

 

How TRGS shares your personal information

In order to provide the above services to you, we may share your personal data with the following entities:

- Companies in the TRGS group, as different units of our group are responsible for different activities;
- Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, logistics partners, order packers, and delivery companies;
Professional service providers, such as marketing agencies, and 3rd party platform providers, who help us to run our business;
- Companies approved by you, such as social media sites (if you choose to link your account to us); anti-fraud detection and prevention entities; and
- Law enforcement and fraud prevention agencies or anybody required by law.

In addition, through our Services, we may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioural advertising. We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal information with third party advertising partners, you may follow the instructions below.

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.

We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

We may disclose your information to a third party in connection with a proposed or actual business transaction, such as a corporate reorganisation, merger or acquisition, or the sale of some or all of our business or assets (including in connection with a bankruptcy proceeding) We will require that the information recipient agree to protect the privacy of your information in a manner that is consistent with this Policy. This could include all of your information relevant to the business being acquired.